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iGaming Customer Support Excellence
Coming Soon!
|Virtual
Key Topics: • Setting up & managing call centers. • AI-driven vs human-driven customer support. • Complaint management & customer loyalty. • Local languages & cultural considerations in Africa.
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Time & Location
Coming Soon!
Virtual
About the event
iGaming Customer Support Excellence: Building Trust, Retention, and Compliance through Service
1. Learning Aims (Educational Intent)
By the end of this course, participants will:
Understand the fundamentals of customer support within the iGaming industry, including service standards, compliance requirements, and cultural sensitivity.
Explore best practices for managing multi-channel support (live chat, phone, email, social media).
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